Knowledgebase

CPANEL

How do I change the timestamp on my emails?

Each webmail client has a timezone setting, which is set to the server clock by default.
SquirrelMail

Go inside the webmail program and click Options at the top.
Click the first link called Personal Information.
Under Timezone Options, look for “Your current timezone:”
Change the drop-down to your time zone, E.g. For Pakistan (Asia/Karachi)
Click the Submit button.

Horde

Go inside the webmail program and click Options at the top.
Click the second link called Locale and Time.
Look for “Your current time zone:”
Change the drop-down to your time zone.
Click the Save Options button.

RoundCube

Go inside the webmail program and click Personal Settings at the top right.
Under User Interface, look for “Time zone”
Change the drop-down to your time zone.
Click the Save button.

Outlook 2007 – At any time, you can change the time zone in Outlook so that it matches your current geographic location.

Please consult the Outlook Help menu for assistance with other versions.
On the Tools menu, click Options.
Click Calendar Options.
Click Time Zone.
Under the Current time zone, type a name for the current time zone in the Label box.
In the Time zone list, click the time zone that you want to use.
If you want your computer clock to automatically adjust for daylight saving time (DST) changes, select the Adjust for daylight saving time checkbox.
This option is available only in time zones that use daylight saving time (DST).
Click OK and you are done.

Thunderbird – A Mozilla application has no clock of its own. It uses your system clock. Your system clock is controlled by your operating system settings. So, CNN Hosting does not control this one.

MacMail – You can set your computer’s date, time, and time zone so that the date and time appear correctly in the menu bar clock, Finder windows, Mail, and other applications.

.htaccess guidance

.htaccess is a special Apache file that tells your website how to function.
You can edit the existing .htaccess file on your site, or you can create a new text file in any directory and name it .htaccess
How can I secure my .htaccess file?
The file is already protected; it will be forbidden to browsers. To be very sure, double-check that the file is named “.htaccess” and not “htaccess” nor “htaccess.txt”. (It must start with a dot.)
Can I delete my .htaccess file permanently?
You can delete the .htaccess file, but it will reappear immediately as a blank file.
Rasterbase has default directives which will always be in place unless you create your own directives to overrule ours.
How to Edit Your .htaccess File
The .htaccess file contains directives (instructions) that tell the server how to behave in certain scenarios and directly affect how your website functions. Redirects and rewriting URLs are two very common directives found in a .htaccess file, and many scripts such as WordPress, Drupal, Joomla, and Magento add directives to the .htaccess so those scripts can function.

It is possible that you may need to edit the .htaccess file at some point, for various reasons. This article covers how to edit the file, but not what to change. (You may need to consult other articles and resources for that information.)

There are many ways to edit a .htaccess file.

Edit the file on your computer and upload it to the server via FTP.
Use an FTP program’s “Edit” mode that allows you to edit a file remotely.
Use the File Manager in cPanel to edit the file.

The fastest and easiest way to edit a .htaccess file for most people is to use the File Manager in cPanel. This article covers how to edit it using this method.
How to Edit .htaccess in cPanel’s File Manager
Before we do anything, it is suggested that you back up your website so that you can revert back to a previous version if something goes wrong.

To edit the .htaccess file, first, we will open the File Manager:

Login to cPanel.
Click on “File Manager” in the “Files” section.
Select “Document Root for:” and select the domain name you wish to access.
Make sure “Show Hidden Files (dotfiles)” is checked.
Click the “Go” button.

The File Manager will open in a new tab or window.

Look for the .htaccess file in the list of files. You may need to scroll to find this file.
Right-click on the file and click on “Code Edit” on the menu. (Alternatively, you can click on the icon for the .htaccess file and then click on the “Code Editor” icon at the top of the page.)
A dialogue box may appear asking you about encoding. Just click on the “Edit” button to continue.

The editor will open in a new window.

Edit the file as needed.
Click on the “Save Changes” button in the upper right-hand corner when done.
The changes have been saved. Test your website to make sure it has the desired effect. If not, correct the error or revert back to the previous version until your site works again.
Once complete, you can click “Close” to close the window.

Change cPanel Language

Change cPanel Language – This article will show you how to change the languages in cPanel. Login to your cPanel Web Host manager at http://ipaddress:2086 as root.

Go to your List Accounts, in the Find option, type list and select List Accounts

From the middle pane, click on the cPanel logo next to the domain you wish to manage.

Under the Preferences option, select Change Language option.

From the Set Language to: drop down, select your language

Click Change to complete the task

Create Subdomains in cpanel

Create Subdomains – This article will show you how to configure subdomains for cPanel sites. Login to your cPanel Web Host manager at http://ipaddress:2086 as root.

Go to your List Accounts, in the Find option, type list and select List Accounts

From the middle pane, click on the cPanel logo next to the domain you wish to manage.

Under the Domains option, select Subdomains option.

Type in your subdomain and choose your site from the drop down list

Choose your Document Root

Click Create to confirm your new subdomain

Creating an add-on domain or pointer

This article will show you how to create a pointer or add-on domain in cPanel – Login to your cPanel Web Host manager at http://ipaddress:2086 as root.

Go to your List Accounts, in the Find option, type list, and select List Accounts

From the middle pane, click on the cPanel logo next to the domain you wish to manage.

Under the Domains option, select the Addon Domains option.

Fill in the necessary details as shown below

Click the Add Domain button

Forward Domain Emails to Another Domain

This article will show you how forward emails to another domain in cPanel. Login to your cPanel Web Host manager at http://ipaddress:2086 as root.

Go to your List Accounts, in the Find option, type list, and select List Accounts

From the middle pane, click on the cPanel logo next to the domain you wish to manage.

Under the Mail option, select Forwards option.

To add a domain forwarder, click the Add Domain Forwarder button

Select your domain from the drop-down, and input the domain you wish to forward to

Click Add Domain Forwarder button to add the forwarder

EMAILING

How can I set up emails on my iPhone or iPod?

1- From the Home screen, choose Settings.

2- Next, tap Mail, Contacts, Calendars.

3- In the Accounts section, tap Add Account…..

4- Choose your email account type. For setting up email to work with your (mt) Media Temple service, choose Other.

5- Select Add Mail Account under the Mail section.

6- Enter your name and email address. Then tap Next.

7- Make sure to enter your information. The iPhone indicates these fields as optional but they are not.

8- On the next screen, enter your Grid’s account details. We strongly suggest using your access domain, which will work properly with SSL enabled. This is the default setting on the iPhone.

9- Incoming Mail Server
Host Name: mail.accessdomain.com
User Name:thatguy@example.com
Password: If you do not know your password, you can reset it from the ClientArea.
Outgoing Mail Server (SMTP)
Host Name: mail.accessdomain.com

User Name: thatguy@example.com
Password: If you do not know your password, you can reset it from the ClientArea.
Tap Save to save the entered information. Your iPhone will then verify your account information.
Upon successful completion, you will be taken back to the Mail screen. Your account will now be listed. For this example, note That Guy’s Email is listed under Accounts.

Enjoy your emails at your iPhone.

How to Import Emails Backup into Outlook?

1- When you want to migrate Outlook emails, contacts, calendar items, tasks, and notes from one computer to another or restore a backup of your Outlook data, the Import and Export Wizard is the easiest way to complete the task.
(1)Click the File tab.
(2)Click Open.
(3)Click Import.
(4)In the Import and Export Wizard, click Import from another program or file, and the click Next.

2- Click Outlook Data File (.pst), and then click Next.

3- Click Browse, and then choose the file to import.
Note: Under Options, it is recommended that you click Do not import duplicates unless you want the imported information to replace or duplicate items already in Outlook.

4- Click Next.
If a password was assigned to the Outlook Data File (.pst), you are prompted to enter the password, and then click OK.
Set the options for importing items. The default settings usually don’t need to be changed.

The top folder — usually Personal Folders, Outlook Data File, or your email address — is selected automatically.
Include subfolders is selected by default. All folders under the folder selected will be imported.
The default selection of Import items into the same folder in matches the folders from the imported file to the folders in Outlook. If a folder doesn’t exist in Outlook, it will be created.
Click Finish.

How to Setup Mail on Mac for OS X 10.6.x – 10.9.x with IMAP?

1- Open Apple Mail
Open Mail from your dock or open the program from the Applications folder.

2- Enter general information
The Mail Setup window appears the first time you set up Mail.
Note: For Mac OS 10.6.x, enter your full name, e-mail address, and AD username and password at this step. If “searching for mail servers…” takes more than a minute, click Cancel, and then click Continue.
Select IMAP as your Account Type.
Enter the name you want to call the account in the Account Description field.
Enter your Full Name and E-mail Address in their relevant fields.
Click Continue.

3- Enter incoming server information
Enter mail.ucsd.edu in the Incoming Mail Server field.
Note: For Mac OS 10.6.x, also choose IMAP for Account Type, and enter a description for this account.
Enter your AD User Name (the part of your UCSD e-mail address before the @ symbol) and Password in the relevant fields.
Click Continue. Mail connects to the incoming mail server to verify your settings.

4- Enter outgoing server information
Select smtp.ucsd.edu from the Outgoing Mail Server (SMTP) drop-down menu.
Check Use Authentication, and enter your AD username and password.
Click Continue.

5- Finish mail setup
Verify your information in the Account Summary window.
Click Continue.

6- Open preferences
Select Preferences from the main Mail menu.

7- Enter advanced settings
Select Accounts.
Select the account you wish to modify from the Accounts list.
Click the Advanced tab.
Select Enable this account, if not already selected.
Leave the rest of the fields at their default settings.

8- Configure SSL for send and receive
Select Preferences from the main Mail menu. With SSL, your computer communicates with UCSD’s mail server over an encrypted channel.
Select the account you wish to modify from the Accounts list.
Click the Advanced tab.
Click Use SSL. The port number changes automatically from 143 to 993.
Set the Authentication field to Password.

9- Open the Server Settings window
Click the Account Information tab.
Click the up/down arrow next to Outgoing Mail Server (SMTP).
Click Edit Server List…

10- Add or modify a server
Click the + sign to add a new server, or double click on the current server to modify or verify settings.
Enter smtp.ucsd.edu in the Server Name field.

11- Edit Advanced settings
Click the Advanced tab.
Select Use default ports (25,465,587).
Select Use Secure Sockets Layer (SSL).
Select Password from the drop-down menu next to Authentication.
Enter your AD username and password in the relevant fields.
Click OK, then close the window.

12- Verify the server’s identity
Download the certificate to your desktop.
Firefox customers: Hold down the control key and click the hyperlink. Choose Save link and save to your desktop.
Note: SSL protocol uses certificates to verify the server’s identity. UCSD uses self-signed certificates. Every time you open the Mail program, it prompts you to verify the server’s authenticity until you add the certificate to your system-wide keychain.
Double-click the new digicert.crt file on your desktop.
For Leopard (OS 10.5.x), select X509 Anchors from the Keychain drop-down menu when the Add Certificates window appears.
For Snow Leopard (OS 10.6.x), the digicert.crt file will automatically be entered into Keychain Access.
Double click DigiCert Security Service CA in Keychain Access.
Click on the right arrow next to Trust.
Select Always Trust in the drop-down menu next to “When using this certificate.”
Click OK to finish.
Close and restart Mail.

13- Verify your settings
Select Preferences from the main Mail menu.
Select the account you wish to verify or change from the Accounts list.
Verify your e-mail address and name.
Verify the Incoming and Outgoing Mail Servers.
Verify the User Name and Password.
Close the window.

How to Take Backup of Outlook Emails?

Emails of Microsoft Outlook can be exported to an Outlook Data File (.pst). This provides a way to transfer Outlook 2010 items to another computer or to make a backup.

Folder properties such as permissions and views are not preserved when you export to an Outlook Data File (.pst). Only the content itself is exported.

Click the File tab.
Click Options.
Click Advanced.
Under Export, click Export.

Note: The Import and Export Wizard can also be opened by clicking the File tab, clicking Open, and then clicking Import.

Click Export to a file, and then click Next.

Click Outlook Data File (.pst), and then click Next.

Select the account — a top-level folder — that you want to export. This enables exporting all mail, calendar, contacts, tasks, and notes if available for that account.

Note: Only information for one account can be exported information at a time.
Make sure that the Include subfolders check box is selected.

Click Next.

Click Browse to select where you want to save the Outlook Data File (.pst) and to enter a file name. Click OK to continue.

Note: If you have previously used the export feature, the previous folder location and file name appear. Make sure that you change the file name if you want to create a new file instead of using the existing file.
If you are exporting to an existing Outlook Data File (.pst), under Options, specify what to do when exporting items that already exist in the file.
Click Finish.

The export begins immediately unless a new Outlook Data File (.pst) is created or the export is to an existing file that is password protected.
If you are creating a new Outlook Data File (.pst), an optional password can help protect the file. When the Create Outlook Data File dialog box appears, enter the password in the Password and Verify Password boxes, and then click OK. In the Outlook Data File Password dialog box, enter the password, and then click OK.

If you are exporting to an existing Outlook Data File (.pst) that is password protected, in the Outlook Data File Password dialog box, enter the password, and then click OK.

If you want to export items for multiple accounts, repeat these steps for each account.

TIP: To import emails into Outlook, see How to Import Emails Backup into Outlook?

Microsoft Outlook 2003 Email Account Settings [Setup]

1- Open up Microsoft Outlook 2003
The Install Wizard should launch automatically, click on Next

2- Make a selection between upgrading (Upgrade from) and importing data from an previous installation of Outlook or select the Do not upgrade, click on Next

3- Select Yes to create an email account, click on Next

4- Select POP3 as your server type, then click Next

5- Proceed with the following:
(1) Enter your first and last name in the Your Name: field
(2) Enter your email address in the E-Mail Address: field
(3) Enter popmail.real-time.com in the Incoming mail server(POP3): field
(4) Enter mail.real-time.com in the Outgoing mail server (SMTP): field
(5) Enter your username in the User Name: field (refer to your Welcome Letter)
(6) Enter your password in the Password: field (refer to your Welcome Letter)
(7) If you want, place a check in the box next to Remember password
(8) Click More Settings …

6- Select the Outgoing Server tab at the top of the Internet E-mail Settings window
Place a check in front of My outgoing server (SMTP) requires authentication
Select Use same settings as incoming mail server

7- Click on the Advanced tab at the top
Launch Outlook
Click on Tools, then select E-mail Accounts…

8- Update Existing Configuration
Launch Outlook
Click on Tools, then select E-mail Accounts…

9- Click on Change…
(Make sure that the mail server in question is highlighted; if not, left click on it once)

Now Its’ Done….

Microsoft Outlook 2007 Email Account Settings For Gmail ID [Setup]

1- Enable POP in your email account. Don’t forget to click Save Changes when you’re done.
Open Outlook.
Click the Tools menu, and select Account Settings…
On the E-mail tab, click New…
If you are prompted to Choose E-mail Service, select Microsoft Exchange, POP3, IMAP, or HTTP, and click Next.
Fill in all necessary fields to include the following information:
Your Name: Enter your name as you would like it to appear in the From: field of outgoing messages.
Email Address: Enter your full Gmail email address (username@gmail.com). Google Apps users, enter your full address in the format username@your_domain.com.
Password: Enter your email password.
Manually configure server settings or additional server types: Leave this option unchecked if you want to automatically configure Outlook 2007. If you want to manually configure Outlook 2007, check this box now. Google Apps users should configure manually as follows.

2- Click Next. If you are configuring Outlook 2007 automatically, you’re done! Just click Finish.

3- If you are configuring Outlook 2007 manually, select Internet E-mail and click Next.
Verify your User Information, and enter the following additional information:
Server Information
Account Type: POP3
Incoming mail server: pop.gmail.com (Google Apps users, enter the server names provided, don’t add your domain name in these steps)
Outgoing mail server (SMTP): smtp.gmail.com
Logon Information
User Name: Enter your Gmail username (including @gmail.com). Google Apps users, enter your full address in the format username@your_domain.com
Password: Enter your email password.
Require logon using Secure Password Authentication (SPA): Leave this option unchecked.
Require logon using Secure Password Authentication (SPA): Leave this option unchecked.

4- Click the More Settings… button, and select the Outgoing Server tab.
Check the box next to My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server.

5- Click the Advanced tab, and check the box next to This server requires an encrypted connection (SSL) under Incoming Server (POP3).
In the Outgoing server (SMTP) box, enter 587, and select TLS from the drop-down menu next to Use the following type of encrypted connection:.

Click OK.
Click Test Account Settings… After receiving ‘Congratulations! All tests completed successfully’, click Close.
Click Next, and then click Finish.
Congratulations! You’re done configuring your client to send and retrieve Gmail messages.

Microsoft Outlook 2007 Email Account Settings [Setup]

1- Open Outlook. Select Account Settings… from the Tools menu.

2- On the E-mail tab, click New.

3- Select “Manually configure server settings or additional server types” and click Next >

4- Select Internet E-mail and click Next >

5- Enter the following information for E-mail Accounts.
Your Name: Enter the name you wish recipients to see when they receive your message.
Email Address:This is the address that your contacts’ email program will reply to your messages. This is also the address that will get recorded in your contacts’ address book if they add you as a contact.
Account Type: POP3
Incoming mail server: Enter pop3.ivenue.com
Outgoing mail server (SMTP): Enter smtp.ivenue.com
User Name: Enter your full e-mail address
Password: If you wish for Outlook to save your password, check the box labeled Remember Password and enter your password in the text field.
Click More Settings…

6- Click on the Outgoing Server tab, and check the box labeled My outgoing server (SMTP) requires authentication. Then choose to Use same settings as my incoming mail server

7- Click on the Advanced tab.
Under Incoming Server (POP3), the port number should be set to 110.
Under Outgoing Server (SMTP), the port number should be set to 587.

Click OK
Click Next. Click Finish.

Microsoft Outlook 2010 Email Account Settings [Setup]

1- Once you have successfully configured an email account in Outlook 2010 and want to view the account€™s settings or properties, then here are the simple steps you can follow. In Outlook 2007, the account settings could be launched from the Tools > Account Settings option, while in Outlook 2010, you simply hit the Office button(or File) and click the Account Settings button.

2- It will display the Account Settings window with Email tab open, if you have configured multiple accounts then all of them will be listed here. You will see the tabbed interface here, by clicking any particular tab you will see its relevant settings for the selected account.

3- Under the tabs, you will see plenty of useful options, the New option lets you configure a new email account, the Repair option is used to repair the Outlook 2010 settings (you often need to perform this operation if your email repository size is in GB€™s), the Change option lets you modify the settings of any particular email account. If you have configured multiple accounts in Outlook 2010 then you can set any particular account as your default by selecting that account and hitting the Set as Default option. The Remove option deletes.
At the bottom of the above displayed window, you will see the path of the data file. This data file is used to restore your emails, in the case of any disaster situation.
Lets explore more into the Email settings, hit the Change button and it will launch the wizard from where you can view/modify your configured email account settings. At the very first step, you will see User Information, Server Information (Server Type, Incoming and Outgoing Server) and Logon Information( Email account and password).

4- For more settings of your email account, click the More Settings button and anew dialog window will open. Now, under the General tab you can specify the name that appears on the previous menu€™s listing, as well as your organization name and your reply email address.

5- Under the Outgoing Server tab, you can instruct Outlook 2010 to use authentication when sending emails. When connecting through another service provider, you will want to have this checked. Otherwise it is unnecessary. The Connection tab lets you specify how Outlook 2010 will connect to the internet.

6- The Advanced tab lets you control the port and encryption settings for your account.

Outlook 2010 represents the most powerful and intuitive email client software with a rich set of features. Even though these settings could be found in Outlook 2007 as well, Microsoft has indeed improved Outlook 2010 to be more user friendly. Enjoy!

Outlook Express Setting

1- In Microsoft Outlook Express, from the Tools menu, select Accounts.

2- Go to the Mail tab and from the Add menu, select Mail.

3- In the Display Name field, enter you full name and click Next.

4- In the E-mail address field, enter your email address and click Next.

5- n the E-mail Server Names page, complete your information as follows:
My incoming mail server is a POP3 or IMAP.
Incoming mail (POP3, IMAP or HTTP) server
POP pop.secureserver.net. or IMAP imap.secureserver.net.
Outgoing mail (SMTP) server
smtpout.secureserver.net.
Click Next.
NOTE: “smtpout.secureserver.net” is an SMTP relay server. In order to use this server to send e-mails, you must first activate SMTP relay on your e-mail account. Log on to your Manage Email Accounts page to set up SMTP relay. If you do not have SMTP relay set up and your Internet Service Provider (ISP) allows it, you can use the outgoing mail server for your Internet Service Provider. Contact your Internet Service Provider to get this setting.

6- In the Account Name and Password fields, enter your email address and password, and then click Next.

7- On the setup confirmation page, click Finish.

8- On the Mail tab, select the account you just created, and then click Properties.

9- Go to the Servers tab.
Select My server requires authentication, and then click Apply.

10- Go to the Advanced tab.
In the Server Port Numbers section, change Outgoing mail (SMTP) to 25 OR 26, and then click OK.

(Optional) If you want to keep a copy of email messages stored on your email provider’s servers, in the Delivery section, select Leave a copy of messages on the server.
Your Outlook Express account is now set up. Click Close to close the Internet Accounts window and return to your Outlook Express.

Setup Gmail IMAP in Outlook 2010

Gmail is one of the email services which supports the IMAP feature which enables us to send and receive emails from Outlook without any ads. Besides one uses Outlook for all the business mails and now you can also add your personal Gmail account along with it. The advantage of having setup this using IMAP is that when you read a mail or delete a mail, it is synchronized with both the web version of Gmail and the Outlook.

There are lots of features that are different in the new Outlook from Office 2010 then Outlook 2007 which makes it even more desirable to use Outlook for your Gmail.

Having said that, now let’s see HOW to Setup Gmail IMAP in Outlook 2010?

Before you can start using Gmail IMAP in Outlook, we need to enable IMAP in Gmail settings.

In Gmail, go to Settings -> Forwarding and POP/IMAP -> Make sure Enable IMAP is checked and click on Save Changes if you made any.

If you are starting the Microsoft outlook 2010 for the first time, you will be seeing the following startup screen, just click Next and choose Yes in the next screen where they ask would you like to configure an email account?

Using Telnet To Check SMTP Service

One of the most common e-mail issues we encounter in our support department is customers who are traveling and are encountering problems trying to send an e-mail.

Please note that even if you are having problems sending emails from a home or work/office network you can still use the following commands to test your connection to your usual SMTP server.

Windows Users

If you are using Windows Vista or Windows 7 you may need to enable the Telnet client prior to following the rest of the instructions listed below. If you are unable to run Telnet at the command prompt you will need to follow these extra steps:

1. Click on Start.
2. Click on Control Panel.
3. Click on Programs and Features.
4. Click on Turn Windows Features On and Off.
5. Check the box next to Telnet Client and click OK.

You should now be able to run the telnet command from the command prompt and proceed with the instructions below.
Click on Start and then Run. In the run box that appears type in the word command and press enter. cmd will also work for many versions of windows. This will open a command prompt window.

Type in the following command:

telnet mail.domain.com 25
OR
telnet mail.domain.com 26

This will connect to the mail server on port 25 or 26 which is the port used to send an e-mail.

If your connection is successful you should see a response from the SMTP server similar to the one below:

telnet mail.domain.com 25

Trying [IP Address of mail server]…

Connected to mail.domain.com.

Escape character is ‘^]’.

220-host.domain.com ESMTP Exim 4.69 #1 Mon, 29 Jun 2009 11:27:42 -0400

220-We do not authorize the use of this system to transport unsolicited,

220 and/or bulk e-mail.

This is an example of an expected response, meaning that your computer is able to connect to the target SMTP server on port 25 or 26 successfully. What you see here is the SMTP server greeting, an announced message that the server displays whenever a connection is made to the SMTP port. When you use an email client like Thunderbird or Outlook the server greeting is not displayed.

If your computer were unable to connect you would receive an error message after your telnet command like Server Timeout, Could Not Reach Host, or a similar message. This indicates that there is a block in place on the network you are connected to.

If you are connecting from home or your office you will need to get in touch with either your internet service provider or a local network administrator to determine your available options. Most networks that block access to off-network SMTP servers allow you to use their e-mail server to send messages from any domain address.

Because these blocks can be added at any time your ISP€™s support department might not be aware of the block when you contact them. You may need to ask them to run the telnet test from their end or contact one of their internal network specialists for more information.

PLEST PANEL

ASP.net Versions

ASP.net 3.0 and 3.5 are only added extensions to the .net 2.0 Framework. Unfortunately Plesk will not show 3.0 or 3.5 as they are only added extensions to 2.0 and there is nothing that can be done to change the version showing in Plesk.

How can I backup a database using phpmyadmin?

Backing up your database in Phpmyadmin is accomplished by doing the following:

1) Once you have reached the PHPMyadmin screen, select the database you want to back up.

2) Select the ‘export’ tab on the top right of the screen.

3) Scroll down the page and click ‘Save as file’ and click on the ‘go’ button. This will save a copy of your database on your local computer.

How do I block an IP address from accessing my site?

In order to block a certain IP Address from access to your site you can add the following to the .htaccess file in your web server document root ( most often named public_html, httpdocs, or webdocs) directory (edit to make the below IP the offender’s):

order deny, allow
deny from 209.23.123.110

This will block access to your main pages, and all pages in all subdirectories. To block them from seeing only one, or some subdirectories, place the .htaccess directives above in the highest subdirectory that you want to be blocked.

How do I create a cronjob in Plesk?

To create a cronjob, please follow these steps:

1-Open a web browser and connect to your Plesk Control Panel located at https://ip address:8443.

2- Login as the Administrator using the information sent to you in your setup email.

3- Click Server from the System menu.

4- Click Crontab under the Services section.

5- Click Add New Task under the Tools section.

6- Click Enable / Disable.

7- Enter the appropriate information:

8- Note: * indicates leaving the field empty
Minute: 0 – 59 or *
Hour: 0 – 23 or *
Day of the Month: 1 – 31 or *
Month: 1 – 12 or *
Day of the Week: 0 – 6 (0 is Sunday) or *
Command: enter the command that is to be executed

9- Click Ok.

How do I create a new client template in Plesk?

To create a Client Template, please follow these steps:

1- Open a web browser and connect to your Plesk Control Panel located at https://ip address:8443.

2- Login as the Administrator using the information sent to you in your setup email.

3- Click Clients from the General menu.

4- Click Client Templates under the Tools section.

5- Click Add New Client Template under the Tools section.

6- Enter the following information:
Template Name: enter the name for the template
Permissions: Check the appropriate permissions for the template
Limits: set the limits for the template or check unlimited to have no limit set
IP Addresses: select the available IP addresses for the template and choose if the IP addresses should be exclusive and how many are available to each client
Preferences: set the number of lines to be displayed on each page

7- Click Ok.

How do I create a new database in Plesk?

To create a new Database, please follow these steps:

1- Open a web browser and connect to your Plesk Control Panel located at https://ip address:8443.

2- Login as the Administrator using the information sent to you in your setup email.

3- Click Domains from the General menu.

4- Click the Domain Name you are adding the database for under the Domains section.

5- Click Databases from the Services section.

6- Click Add New Database from the Tools section.

7- Enter the appropriate information:
Database Name: enter the name of the database
Type: select the type of database you wish to create

8- Click Ok.

How do I create a new domain in Plesk?

To create a new Domain, please follow these steps:

1- Open a web browser and connect to your Plesk Control Panel located at https://ip address:8443.
2- Login as a User or an Administrator using the information sent to you in your setup email.
3- Based on the user you logged in as, do one of the following:
Administrator: Click Domains from the General menu.
User: Click Home from the menu.
4- Click Add New Domain under the Tools section.
5- Select the client to create the domain for the list of clients.
6- Enter the appropriate information:
Domain Name: Enter the domain name for the website. This is a required field and must be unique for the server. If a duplicate name is entered the Plesk interface will notify you.
WWW: Check this box to permit the “www” prefix to be used when addressing the domain as well as the domain name by itself (if unchecked, the domain can only be referenced by its name without the “www” prefix)
Select template: Allows you to apply a domain template to the site. Domain templates contain preset configuration options for the website.
Select an IP address: Select an available IP address from the drop-down list. Only IP addresses that were assigned to the client may be used.
Proceed to host setup: Check this box if you wish to set up hosting for the domain after it is created.
7- Click Ok.
8- Select the type of hosting for the domain:
Physical hosting: creates a virtual host for the domain
Standard forwarding: forwards this domain name to another domain name when accessing it via a web browser. Note that the address line of the web browser will change to the new address.
Frame forwarding: creates a single frame in which the destination URL will be the source. The address of the original domain will be seen in the address line of the web browser.
9- Click Ok.
10- Enter the appropriate information:
If you chose Physical Hosting, you will be prompted to enter some further information pertaining to the hosting account. Detailed information about each section can be found by clicking Help from the left menu.
If you chose Standard forwarding or Frame forwarding, you will be prompted to enter a destination URL.
11- Click Ok.

How do I delete a MYSQL database?

Removing a database will delete that database ENTIRELY from the server. Please make sure you have saved a copy of the database if you want to keep any of the data contained in it.

To remove a database:

Click on the “MySQL Databases” under the ‘databases’ header in Cpanel.

Click on the DELETE button next to the specific database.

How do I manage a database in Plesk?

To manage a Database, please follow these steps:

1- Open a web browser and connect to your Plesk Control Panel located at https://ip address:8443.

2- Login as the Administrator using the information sent to you in your setup email.

3- Click Domains from the General menu.

4- Click the Domain Name you are managing the database for under the Domains section.

5- Click the Databases from the Services section.

6- Click the Database Name from the Database section.

To create a new Database user, please follow these steps:

1- Click Add New Database User from the Tools section.

2- Enter the appropriate information:
Database user name: enter the username for the database
Old password: displays the old password (if applicable)
New password: enter the new password
Confirm password: re-enter the new password

To access phpMyAdmin, please follow these steps:

1- Click DB WebAdmin from the Tools section.

This will open a new window and log you into phpMyAdmin.

How do I remove open_basedir in Plesk?

To remove open_basedir in Plesk, please follow these steps:

1- Connect to your VPS using a shell ssh connection

2- Change to the root folder of your VPS using the following command:
cd …

3- Create a new file using the following command:
vi /etc/httpd/conf.d/zzz_openbasedir_removal.conf

4- Press the insert key and enter the following information:

php_admin_value open_basedir none

5- Press escape (ESC) to exit insert mode.

6- Type :wq to save and exit the file.

open_basedir should now be removed from Plesk.

How do I restore a database using PHPMyadmin?

You can restore a database backup in PHPMyadmin by doing the following:

1) After entering PHPMyadmin from Cpanel, select the database name that you wish to restore from the dropdown list at the top left of the screen.

2) Select the ‘import’ tab on the top right of the screen.

3) Push the ‘Browse’ button and locate the file you wish to restore on your local computer hard drive.

4) Click the ‘go’ button at the bottom right of the screen

How give Permissions To A MySQL Database user In Cpanel

When a user creates a MySQL user, they must assign several permissions to those users for using any database whether MySQL or else. To accomplish the seamless execution, permissions are very necessary. Find below the steps to execute the permissions on the users.

To access the MySQL Account Maintenance Menu, click on the icon MySQL Databases on the cPanel interface on the main screen.

Select the user you wish to grant permissions for from the dropbox next to User.

Select the database you wish to give that user access to from the dropbox next to Db.

Select any privileges you wish the user to have by checking the box next to the privilege’s name.

Click on Add User to Db to give the user permission to access the database.

How to access webmail in Plesk?

To access your mailbox through Webmail:

1- Open a web browser, and type the URL: http://webmail.your-domain.com, where your-domain.com is the name of your domain. Press ENTER.

http://webmail.domain.com

2- A login screen will open. Type the full email address and password that you specified during the creation of your mailbox and click Log in.

Normally, webmail is enabled, but it is possible for the account owner to disable webmail per domain name. To enable and disable webmail, follow these steps.

1- Login to Plesk and go to the correct domain.

2- Click Mail Accounts > Mail Settings.

3- Select the checkbox for “Activate mail service on domain” to enable it. Uncheck the box to disable it.

How to add/create parked domain?

To add a parked domain, please do the following:

1.Login to cPanel and click the Parked Domains icon.

2.In the box to the right of New Domain Name, provide the domain name for which you would like to park on top of your primary domain.

3.Click Add Domain.

You have just added a Parked Domain.

How to Password Protect your Folders?

If you would like to use the cPanel tool to password protect your folders then you need to follow the steps;

The .htaccess File;

Adding password protection to a directory using .htaccess takes two stages. The first part is to add the appropriate lines to your .htaccess file in the directory you would like to protect. Everything below this directory will be password protected:

AuthName “Section Name”

AuthType Basic

AuthUserFile /home/username/.htpasswds

Require valid-user

There are a few parts of this which you will need to change for your site. You should replace “Section Name” with the name of the part of the site you are protecting e.g. “Members Area”.

The /home/username/.htpasswds should be changed to reflect the full server path to the .htpasswds file (more on this later). If you do not know what the full path to your webspace is, check your domain’s cPanel. Look on the left “stats” column of the cPanel.

The .htpasswds File

Password protecting a directory takes a little more work than any of the other .htaccess functions because you must also create a file to contain the usernames and passwords which are allowed to access the site. These should be placed in a file which (by default) should be called .htpasswd. This can be placed anywhere within you website (as the passwords are encrypted) but it is advisable to store it outside the web root (in your home directory) so that it is impossible to access it from the web.

Entering Usernames And Passwords

Once you have created your .htpasswd file (you can do this in a standard text editor) you must enter the usernames and passwords to access the site. They should be entered as follows:

username:password

Where the password is the encrypted format of the password.

For multiple users, just add extra lines to your .htpasswd file in the same format as the first.

Accessing The Site:

When you try to access a site which has been protected by .htaccess your browser will pop up a standard username/password dialog box.

WHM FOR RESELLERS

Can I create my own plan sizes and pricing on my reseller account?

Yes, you can! A Cpanel/WHM reseller account can be set up in a number of different ways. However, we do allow you to create your own plan sizes and pricing, so you aren’t restricted in how you offer your product to your customers. With the use of the ‘packages’ feature in WHM, you can create plans of any size (as long as it is within the boundaries of your account limits) with ease.

Can I give SSH to my clients?

No, we don’t allow/access you and your clients for server security reasons.

Can i purchase a dedicated IP for my clients?

Yes. you may place an order for value-added features including dedicated IP.

Do my clients get Cpanel / WHM?

Since WHM is a control panel for you to control your own clients in, no your clients don’t get a WHM login. However, every account you create in WHM does get a Cpanel login. From Cpanel, your hosting customers can control most of the day-to-day hosting needs.

Fix WHM DNS Error

When a new setup is deployed, the default hostname is set to ccount_number.ccount_number. For example if you have Virtual Mchine or Dedicated Linux Server with Cpanel installed and your account number is 12345-1, the hostname defaults to 12345-1.12345-1.com in the initial setup. s such, the server administrator my receive n emil similar to the one below until the issue is resolved:

From: cpnel@12345-1.12345-1com

Subject: [ipcheck] Problems with DNS setup on 12345-12345-1.com

IMPORTANT: Do not ignore this emil. The hostname (12345-12345-1.com) resolves to. It should resolve to.

Please be sure to correct /etc/hosts s well s the ” entry in zone file for the domain. Some re ll of these problems can are caused by /etc/resolv.conf being setup incorrectly. Please check this file if you believe everything else is correct.

You may be able to automatically correct this problem by using the ‘ dd n entry for your hostname ‘ under ‘ Dns Functions ‘ in your Web Host Manager

Since 12345-1.12345-1.com is not fully qualified domain name, the server sends n emil to the server administrator prompting to fix the issue.

To resolve the DNS error within WHM, please follow the steps below:

1- Log in to WHM s the root user. The URL to WHM is https://ip ddress:2087.

2- Once logged in s the root user, navigate to Networking Setup and click Hostname.

1- Enter the fully-qualified domain name and click Change. This should automatically change the server information noted in the emil. However, it is best to double-check. For the remainder of this article, let’s assume the hostname is set to cpnel.yourdomin.com and the IP address of the server is 1.2.3.4.

2- Log in to the server via SSH s the root user. If you re not familiar with SSH, please see How do I log into the server via SSH?

3- Within the SSH session, open /etc/hosts in your favorite text editor (ex: vi, nano, emacs). Mke sure contained within this file is n entry for your hostname. The file contents should be similar to the following:
127.0.0.1 localhost.local domain localhost 1.2.3.4 cpnel.yourdomin.com

4- If the files do not have the updated hostname s entered into WHM, edit the file to contain the new hostname. Once the files do, save the file and close out of it.

5- Next, ensure that /etc/resolv.conf is set up correctly. Open the file in your favorite test editor. The date contained within this file should be similar to the following: nameserver 76.12.32.110 nameserver 208.112.89.187

6- If this file is incorrect, edit it accordingly. The final step is to setup DNS for the hostname. Continuing with the example set forth earlier, if the hostname is set to cpnel.yourdomin.com and the IP address of the server is 1.2.3.4, n record should be added for yourdomin.com with the value of Cpanel pointed to the IP address 1.2.3.4. If DNS is hosted with Hosting.com, this record can be added vi the Customer Portal following the support article Edit DNS Zone. Otherwise, you must contact the company hosting the DNS zone for yourdomin.com to dd the record.

Fix Expired License Error with WHM

This article goes over correcting a license error you may receive when logging into WHM. Â If this cannot be corrected with this script, you will need to contact us.

1- If upon logging into WHM you receive an error about the WHM/cPanel license expiring, log into shh.

2- Once logged into SSH as the root user, run the following command:
/usr/local/Cpanel/cpkeyclt

3- Once the command is run, the following response should be displayed:
Updating Internal cPanel Information…..Done

4- Attempt again to log into the WHM interface at https://:2087. If the license is still showing as expired, try going to http://www.cpanel.net/apps/verify, and verifying the license is active by entering in the main IP address of the server. Â If all else fails, please contact support and we can correct it for you. Â We will need the root username and password of the server to correct the error.

Fix Suspended Page in WHM

This article goes over a problem some customers have when using the Suspended Page option of WHM.Â When suspending a domain in WHM, the domain that was suspended may redirect to the WHM login screen. Â To fix this, the steps below should be followed.

Each time an account is suspended, WHM creates a .htaccess file in /home//www/ (where is the username of the account that is suspended) with the following information:

RedirectMatch .* http:///suspended.page/

Options -Includes -Indexes -ExecCGI

It is not actually hosted on the server WHM is installed on, then the hostname needs to be updated on the server. For example, if server.domain.com points to the IP of WHM but domain.com points off of the server WHM is on, this is a problem. As such, the hostname needs to be updatedÂ within cPanel to something such as server.domainhostedonserver.com and then add the A record in WHM or our DNS.

After doing so, log into the server via SSH and copy the files in /usr/local/apache/htdocs/suspended.page/ to /home//www/ (where the ‘username_of_hostname’ is the username of the domain which is now the hostname) by running the command below via SSH:
cp -R /usr/local/apache/htdocs/suspended.page/ /home/username_of_hostname/www/

Chown the files to the correct user. Be CAREFUL about doing this.
cd /home//www/ (where is the user on the server noted above)
chown -R username.username. (where username is the actual username)

Then you should un-suspend the site that was incorrectly resolving to the WHM login page and then re-suspend it. What this does is creates a new .htaccess file with the correct information in it now (i.e. the correctly updated hostname for the server). Then you can go to the suspended domain in a browser and it will show the suspended page rather than the WHM/cPanel login screen.

How do I change my user’s password in WHM?

You can change passwords for any account in your WHM by clicking on the ‘password modification’ link in your WHM. You will find it under the ‘account functions’ header.

How do I modify and update the webserver configuration?

1- Open a web browser and connect to cPanel WHM by typing the following address in your browser’s address bar: https://ip address:2087.

2- Login as the Administrator using the information sent to you in your setup email.

3- Click Software located on the main menu.

4- Click Update Apache.

5- Click the checkbox next to the items that you would like to add, remove, or change.

6- Click Start Build.

The selected update or installation will now begin to install, showing you a live status of the installation. This may take quite a bit of time depending on the components being installed and/or patched. Once the progress bar in your web browser finishes loading and the browser says ‘Build Complete’ at the bottom of the installation screen the build has been completed and you can safely navigate off the page.

How many accounts can i create if i purchase your reseller plan ?

There is no limitation in reseller hosting packages of hosting companies on a number of hosting accounts or domains.

How to Install SSL in cPanel?

1- Open a web browser and connect to your WHM Control Panel located at https://ip address:2087
2- Accept the self-signed certificate in your browser
3- Login as root using the information sent to in the initial setup email
4- On the left-hand side under SSL/TLS, select Install an SSL Certificate and Setup the Domain.
5- Enter in your private key, certificate, and CA bundle certificate if necessary in the respective fields
6- Make sure the domain, user, and IP address are filled in properly as well. This should be done automatically by WHM
The IP address needs to be a dedicated IP address not shared by any other site
7- If that is all correct, click Submit
8- Apache will then restart automatically

I just added a domain and it doesn’t work. Why?

The domains that you add in WHM are still subject to at least 24 to 48 hours of propagation time. That means, after you point the domain to the correct nameservers, it will take 24 to 48 hours to begin to work.

Manage/Set Bandwidth Limits in WHM

You can set and manage bandwidth limits for accounts right in Web Host Manager

1- Login to your cPanel Web Host manager at http://ipaddress:2086 as root.
2- Click on Account Functions located on the Main page.
3- Click on Limit Bandwidth Usage
4- Select the domain/account from the Account Selection screen and click Limit
5- Apply the limit in the Bandwidth Limiter and click Change

Managing your suspended page in WHM

1- Login to your cPanel Web Host manager at http://ipaddress:2086 as root.
2- Go to your Modify Suspended Account Page, in the Find option, type Modify and click Modify Suspended Account Page
3- Click on the Account Suspended tab in the middle pane
4- Edit your Account Suspended page and click Save

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We Provide Complete Web Solutions

Knowledgebase - Raster Base

Knowledgebase

CPANEL

How do I change the timestamp on my emails?

.htaccess guidance

Change cPanel Language

Create Subdomains in cpanel

Creating an add-on domain or pointer

Forward Domain Emails to Another Domain

EMAILING

How can I set up emails on my iPhone or iPod?

How to Import Emails Backup into Outlook?

How to Setup Mail on Mac for OS X 10.6.x – 10.9.x with IMAP?

How to Take Backup of Outlook Emails?

Microsoft Outlook 2003 Email Account Settings [Setup]

Microsoft Outlook 2007 Email Account Settings For Gmail ID [Setup]

Microsoft Outlook 2007 Email Account Settings [Setup]

Microsoft Outlook 2010 Email Account Settings [Setup]

Outlook Express Setting

Setup Gmail IMAP in Outlook 2010

Using Telnet To Check SMTP Service

PLEST PANEL

ASP.net Versions

How can I backup a database using phpmyadmin?

How do I block an IP address from accessing my site?

How do I create a cronjob in Plesk?

How do I create a new client template in Plesk?

How do I create a new database in Plesk?

How do I create a new domain in Plesk?

How do I delete a MYSQL database?

How do I manage a database in Plesk?

How do I remove open_basedir in Plesk?

How do I restore a database using PHPMyadmin?

How give Permissions To A MySQL Database user In Cpanel

How to access webmail in Plesk?

How to add/create parked domain?

How to Password Protect your Folders?

WHM FOR RESELLERS

Can I create my own plan sizes and pricing on my reseller account?

Can I give SSH to my clients?

Can i purchase a dedicated IP for my clients?

Do my clients get Cpanel / WHM?

Fix WHM DNS Error

Fix Expired License Error with WHM

Fix Suspended Page in WHM

How do I change my user’s password in WHM?

How do I modify and update the webserver configuration?

How many accounts can i create if i purchase your reseller plan ?

How to Install SSL in cPanel?

I just added a domain and it doesn’t work. Why?

Manage/Set Bandwidth Limits in WHM

Managing your suspended page in WHM